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Cookie Use Policy

How PalermoGo uses cookies on our car hire booking platform.

What Are Cookies and Why We Use Them

Cookies are small text files placed on your device when you visit a website. They allow the site to recognise your browser on return visits, remember your preferences, and help us understand how visitors interact with our pages.

PalermoGo operates a car hire booking platform serving travellers arriving at Falcone-Borsellino Airport (PMO), Palermo Port, and hotels across the historic centre including the Quattro Canti area and Via Roma corridor. To provide a reliable, personalised booking experience - including displaying relevant no-deposit car hire deals and remembering your search dates - we use a small number of cookies described in detail below.

By continuing to use palermogo.com you agree to cookies being stored on your device in accordance with this policy. You may withdraw or adjust consent at any time using the tools described in the management section below.

Types of Cookies We Use

Essential Cookies

These cookies are strictly necessary for the website to function and cannot be disabled without breaking core features. They are set automatically when you visit the site or use the booking widget.

  • Session cookie: Maintains your active session as you navigate between pages, keeping your search parameters and vehicle selection intact during the booking flow.
  • Security token: Protects form submissions against cross-site request forgery (CSRF). This is required for any booking or contact form submission.
  • Cookie consent record: Stores your cookie preference so we do not re-display the consent banner on every page load.

Duration: Session or up to 12 months for consent record. These cookies cannot be opted out of while using the site.

Analytics Cookies

Analytics cookies help us understand which pages attract the most visitors, how users navigate from the homepage to the booking widget, and which car hire search terms bring travellers to our site. All data collected is aggregated and anonymised - we do not identify individual visitors.

  • Traffic analysis: Records page views, time on page, and referral source (e.g. search engine, social media link).
  • Conversion tracking: Measures how many users who searched for car hire dates proceeded to a confirmed booking, helping us improve the no-deposit booking journey.
  • Error reporting: Flags broken pages or form errors so our team can fix them quickly.

Duration: Up to 26 months. You may opt out via the cookie banner or your browser settings.

Marketing and Retargeting Cookies

Marketing cookies allow us and our advertising partners to show relevant car hire promotions to users who have previously visited palermogo.com. For example, if you searched for an automatic rental near Palermo airport but did not complete a booking, you may see a reminder advertisement on a third-party website.

  • Retargeting pixels: Used by advertising networks to identify return visitors and serve relevant car hire ads.
  • Campaign attribution: Tracks which paid or organic campaign channel led a visitor to the site, so we can allocate marketing spend effectively.

Duration: Up to 90 days. You may opt out via the cookie banner or industry opt-out tools listed below.

Functional Cookies

Functional cookies improve your experience by remembering choices you have made on our site. They are not strictly necessary but make repeat visits more convenient.

  • Language preference: Remembers the language you selected so we can display content in your preferred language on return visits.
  • Currency display: Stores your selected display currency (EUR, GBP, USD) so car hire prices appear in the format you chose.
  • Search history: Retains your most recent pickup location and date range to speed up repeat searches.

Duration: Up to 12 months. These can be disabled without affecting core booking functionality.

Third-Party Cookies and External Services

Some cookies on palermogo.com are set by third-party services that we use to operate the platform. We do not control these cookies directly - each provider has its own cookie and privacy policy which we link to below where possible.

Analytics Providers

We use industry-standard web analytics services to measure site traffic and improve the car hire booking experience. These providers may set cookies that collect anonymised browsing data including pages viewed, session duration, and device type. Data is processed on servers which may be located outside Italy, subject to appropriate data transfer safeguards.

Booking and Rental Partners

Our car hire booking widget is powered by a third-party rental aggregator that connects you with suppliers at Palermo Airport, the port, and city-centre pickup points. When you interact with the widget, that partner may set its own session and tracking cookies necessary to complete the booking flow, display available vehicles, and process your no-deposit reservation. Please refer to the partner's own privacy documentation for details of the cookies they set.

Advertising Networks

Where you have consented to marketing cookies, advertising network partners may set cookies to build an anonymised interest profile and serve relevant car hire advertisements on external websites. You can opt out of interest-based advertising at any time using the tools described in the management section below.

Embedded Maps

Some pages on this site include an embedded OpenStreetMap iframe showing Palermo pickup locations such as Falcone-Borsellino Airport and the city port. OpenStreetMap may set functional cookies when the map is loaded. No personal data is transmitted to map providers beyond your IP address, which is handled according to OpenStreetMap's own privacy policy.

How to Manage and Control Your Cookie Preferences

Our Cookie Banner

When you first visit palermogo.com, a cookie consent banner will appear at the bottom of the screen. You may accept all cookies, decline non-essential cookies, or adjust your preferences by category. Your choice is saved in an essential consent cookie and applied immediately. You can revisit and update your preferences at any time by clearing your browser cookies and reloading the site, which will trigger the banner again.

Browser-Level Cookie Controls

Every modern browser allows you to view, block, and delete cookies through its settings. The exact steps vary by browser, but you will typically find cookie controls under Settings - Privacy or Settings - Security. Please note that blocking all cookies will prevent the booking widget from functioning correctly and may affect your ability to complete a car hire reservation.

  • Google Chrome: Settings - Privacy and security - Cookies and other site data
  • Mozilla Firefox: Settings - Privacy and Security - Cookies and Site Data
  • Safari (macOS/iOS): Preferences - Privacy - Manage Website Data
  • Microsoft Edge: Settings - Cookies and site permissions - Cookies and site data

Device-Level Controls

On mobile devices running iOS or Android, you can manage app tracking permissions and browser cookie settings through the device's system privacy settings. This applies to any browser-based interaction with palermogo.com from a smartphone or tablet.

Industry Opt-Out Tools

To opt out of interest-based advertising from participating advertising networks, you may use the following industry-wide opt-out portals: the Digital Advertising Alliance opt-out tool at optout.aboutads.info, the European Interactive Digital Advertising Alliance tool at youronlinechoices.eu, or the Network Advertising Initiative opt-out page at optout.networkadvertising.org.

Cookie Data Retention Periods

Different cookies remain on your device for different lengths of time depending on their purpose. The table below summarises the typical retention periods for each category used on palermogo.com.

Cookie Category Typical Duration Deletable by User
Essential - session Deleted when browser closes No (required for function)
Essential - consent record Up to 12 months Yes (resets banner)
Analytics Up to 26 months Yes
Marketing / retargeting Up to 90 days Yes
Functional (language, currency) Up to 12 months Yes
Third-party booking partner Per partner policy Yes via browser

Retention periods are subject to change as we update our service providers. We review and update this table at least annually.

Updates to This Cookie Policy

We may update this Cookie Use policy from time to time to reflect changes in technology, legal requirements, or the services we use to operate our Palermo car hire platform. When we make material changes, we will update the effective date shown at the top of this page and, where appropriate, display a notice on the site.

We encourage you to review this policy periodically. Your continued use of palermogo.com after any changes are posted will constitute your acknowledgment of the updated policy. If you have bookmarked this page, the URL will remain at palermogo.com/cookie_use.

This policy was last reviewed and updated in 2025 to align with EU ePrivacy Directive requirements and applicable Italian data protection legislation as administered by the Garante per la protezione dei dati personali.

Contact Us About Cookie Use

If you have questions about how PalermoGo uses cookies, wish to exercise your rights under applicable data protection law, or want to request deletion of cookie data we may hold in connection with your visit, please contact us using the details below.

PalermoGo
Palermo, Sicily, Italy

Email: [email protected]
Phone: +39 311 709 9478

We aim to respond to all cookie-related queries within 5 working days. For broader questions about how we handle your personal data, please refer to our Privacy Policy. For terms governing car hire bookings made through this platform, see our Booking Terms.